Analysis of Queues : Methods and Applications

Analysis of queues is used in a variety of domains including call centers, web servers, Internet routers, manufacturing and production, telecommunications, transportation, hospitals and clinics, restaurants, and theme parks. Combining elements of classical queueing theory with some of the recent advances in studying stochastic networks, this book covers a broad range of applications. It contains numerous real-world examples and industrial applications in all chapters. The text is suitable for graduate courses as well as researchers, consultants, and analysts that work on performance modeling or use queueing models as analysis tools.

Written with students and professors in mind, Analysis of Queues: Methods and Applications combines coverage of classical queueing theory with recent advances in studying stochastic networks. Exploring a broad range of applications, the book contains plenty of solved problems, exercises, case studies, paradoxes, and numerical examples.

In addition to the standard single-station and single class discrete queues, the book discusses models for multi-class queues and queueing networks as well as methods based on fluid scaling, stochastic fluid flows, continuous parameter Markov processes, and quasi-birth-and-death processes, to name a few. It describes a variety of applications including computer-communication networks, information systems, production operations, transportation, and service systems such as healthcare, call centers and restaurants.