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Assessing Service Quality

By: Peter Hernon (Author) , Ellen Altman (Author) , Robert Dugan (Author)

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Ksh 17,100.00

Format: Paperback or Softback

ISBN-13: 9781783300594

Publisher: Facet Publishing

Publication Date: May 31st, 2015

Weight: 610 grams

Dimension: 21.80 x 28.00 x 1.50 cms

Category: Library, archive & information management

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This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

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