Business Relationship Manager : Careers in IT service management
Book Details
Format
Paperback / Softback
Book Series
BCS Guides to IT Roles
ISBN-10
1780172508
ISBN-13
9781780172507
Publisher
BCS Learning & Development Limited
Imprint
BCS, The Chartered Institute for IT
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jun 30th, 2014
Print length
190 Pages
Weight
214 grams
Dimensions
19.80 x 13.10 x 1.00 cms
Ksh 3,600.00
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Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
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