Class Acts : Service and Inequality in Luxury Hotels
Book Details
Format
Paperback / Softback
ISBN-10
0520247825
ISBN-13
9780520247826
Publisher
University of California Press
Imprint
University of California Press
Country of Manufacture
US
Country of Publication
GB
Publication Date
Jan 17th, 2007
Print length
373 Pages
Weight
510 grams
Dimensions
23.00 x 15.90 x 2.20 cms
Product Classification:
Regional studiesConsumerismAnthropology
Ksh 5,400.00
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Goes behind the scenes in two urban luxury hotels to give a picture of the workers who care for and cater to wealthy guests. This work offers an analysis of what the luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them.
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