Confronting Mistakes : Lessons from the Aviation Industry when Dealing with Error
by
J. Hagen
Book Details
Format
Hardback or Cased Book
ISBN-10
1137276177
ISBN-13
9781137276179
Publisher
Palgrave Macmillan
Imprint
Palgrave Macmillan
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Aug 8th, 2013
Print length
191 Pages
Weight
482 grams
Dimensions
24.00 x 16.10 x 2.50 cms
Product Classification:
Business strategyManagement & management techniquesManagement and management techniques
Ksh 9,900.00
Publisher Out of Stock
0 in stock
Delivery Location
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Secure
Quality
Fast
In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up. Using this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and 10 actual aviation accidents cases, this book will provide compelling and informative reading.
Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error.
Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
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