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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

By: Kerry Patterson (Author) , Joseph Grenny (Author) , Ron McMillan (Author)

2 in stock

Ksh 5,200.00

Format: Hardback or Cased Book

ISBN-13: 9780071830607

Publisher: McGraw-Hill Education - Europe

Publication Date: Jun 16th, 2013

Weight: 570 grams

Dimension: 16.30 x 23.60 x 2.40 cms

Category: Management: leadership & motivation

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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.

Get Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by McGraw-Hill Education - Europe and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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