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Customer Satisfaction Measurement for ISO 9000: 2000

By: Bill Self (Author) , Greg Roche (Author) , UK) Hill Nigel (London School of Hygiene and Tropical Diseases (Author)

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Ksh 42,000.00

Format: Hardback or Cased Book

ISBN-13: 9781138464452

Publisher: Taylor & Francis Ltd

Publication Date: Nov 13th, 2017

Dimension: 23.40 x 15.60 x 45.30 cms

Category: ECONOMICS

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The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.

Get Customer Satisfaction Measurement for ISO 9000: 2000 by Bill Self at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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