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Customer Service Management in Africa

By: Ogechi Adeola (Author) , Robert Hinson (Author) , Terri Lituchy (Author)

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Ksh 7,700.00

Format: Paperback or Softback

ISBN-13: 9781032400051

Publisher: Taylor & Francis Ltd

Publication Date: Aug 29th, 2022

Weight: 680 grams

Dimension: 17.60 x 25.20 x 2.30 cms

Category: ECONOMICS

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This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.

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