Dealing with Difficult People

Name: Dealing with Difficult People
Brand: McGraw-Hill Education - Europe
SKU: 9780071416412
Price: 2500 KES
Availability: OutOfStock
ISBN: 9780071416412

by Rick Brinkman , Rick Kirschner Dr.

Book Details

Format Spiral bound

ISBN-10 0071416412

ISBN-13 9780071416412

Publisher McGraw-Hill Education - Europe

Imprint McGraw-Hill Contemporary

Country of Manufacture US

Country of Publication GB

Publication Date Feb 16th, 2003

Print length 64 Pages

Weight 91 grams

Dimensions 22.60 x 15.70 x 0.20 cms

Product Classification: Popular psychology

KSh 2,500.00

Currently unavailable 0 in stock

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Provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. This results-driven guide tells you what you need to know about forces that compel people to be difficult and the ten most unwanted behaviors.

Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.

Written by Doctors Rick Brinkman and Rick Kirschner, today’s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:

* Forces that compel people to be difficult * How to listen to understand—and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors

Get Dealing with Difficult People by Rick Brinkman, Rick Kirschner Dr. at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by McGraw-Hill Education - Europe and it has 64 pages.