Dealing with Difficult People
Book Details
Format
Spiral Bound, Comb or Coil
ISBN-10
0071416412
ISBN-13
9780071416412
Publisher
McGraw-Hill Education - Europe
Imprint
McGraw-Hill Contemporary
Country of Manufacture
US
Country of Publication
GB
Publication Date
Feb 16th, 2003
Print length
64 Pages
Weight
91 grams
Dimensions
22.60 x 15.70 x 0.20 cms
Product Classification:
Popular psychology
Ksh 2,500.00
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Provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. This results-driven guide tells you what you need to know about forces that compel people to be difficult and the ten most unwanted behaviors.
Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.
Written by Doctors Rick Brinkman and Rick Kirschner, today’s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:
* Forces that compel people to be difficult * How to listen to understand—and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors
Get Dealing with Difficult People by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by McGraw-Hill Education - Europe and it has pages.
