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Delivering Excellent Service Quality in Aviation

By: Mario Kossmann (Author)

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Ksh 36,000.00

Format: Hardback or Cased Book

ISBN-13: 9780754647256

Publisher: Taylor & Francis Ltd

Publication Date: Jun 28th, 2006

Weight: 474 grams

Dimension: 23.70 x 16.00 x 1.70 cms

Category: Aerospace & air transport industries

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A practical guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, this work is useful for those service providers that are not yet systematically managing their service quality.

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