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Delivering ITSM for Business Maturity

By: USA) Weed-Schertzer Beverly (Edify IT (Author)

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Ksh 10,300.00

Format: Paperback or Softback

ISBN-13: 9781789732542

Publisher: Emerald Publishing Limited

Publication Date: Mar 6th, 2019

Weight: 224 grams

Dimension: 12.90 x 19.70 x 2.80 cms

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IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.

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