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Developments in the Call Centre Industry

By: Julia Connell (Author) , Australia) Burgess John (University of Newcastle (Author)

Extended Catalogue

Ksh 34,800.00

Format: Hardback or Cased Book

ISBN-13: 9780415357029

Publisher: Taylor & Francis Ltd

Publication Date: Jun 15th, 2006

Dimension: 23.40 x 15.60 x 45.30 cms

Category: BUSINESS & MANAGEMENT (Reserve KJ* codes for use with academic or specialist works and works for professionals. See VS* codes for personal careers advice, secrets of success, etc)

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Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).

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