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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

By: PhD Michelli Joseph (Author)

2 in stock

Ksh 3,950.00

Format: Hardback or Cased Book

ISBN-13: 9780071806305

Publisher: McGraw-Hill Education - Europe

Publication Date: Dec 16th, 2015

Weight: 532 grams

Dimension: 16.50 x 23.70 x 3.30 cms

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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

Get Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph, PhD Michelli at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by McGraw-Hill Education - Europe and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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