Emergency Communication : The Organization of Calls to Emergency Dispatch Centers
1st ed. 2023
by
Giolo Fele
Book Details
Format
Hardback or Cased Book
ISBN-10
3031262387
ISBN-13
9783031262388
Edition
1st ed. 2023
Publisher
Springer International Publishing AG
Imprint
Palgrave Macmillan
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Apr 7th, 2023
Print length
213 Pages
Product Classification:
SociolinguisticsSemantics & pragmaticsEmergency servicesSocial, group or collective psychology
Ksh 8,100.00
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This book explores communication in emergency call and response centers, taking an approach drawn from Conversation Analysis to examine how call-takers answer calls and the ways in which dispatch is issued in different contexts.
This book explores communication in emergency call and response centers, taking an approach drawn from Conversation Analysis to examine how call-takers answer calls and the ways in which dispatch is issued in different contexts. It offers an original contribution to the study of the organization of emergency calls, the ways such calls are treated, and some of the practical problems that emerge when dealing with them. The author offers a systematic review of studies in the international field of the organization of emergency calls, while at the same time providing fresh case studies, illustrated with empirical materials, taken from audio- and video- recordings of the everyday activities of call and response centers. This book will be of interest to students and scholars of social interaction and may be appreciated by all scholars and practitioners working on the social management of emergency situations, including in fields such as Sociolinguistics and Pragmatics.
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