Emotional Labor : Putting the Service in Public Service

Name: Emotional Labor
Brand: Taylor & Francis Ltd
SKU: 9780765621160
Price: 42300 KES
Availability: OutOfStock
ISBN: 9780765621160

by Mary E. Guy , Meredith A. Newman , Sharon H. Mastracci

Book Details

Format Hardback

ISBN-10 0765621169

ISBN-13 9780765621160

Publisher Taylor & Francis Ltd

Imprint Routledge

Country of Manufacture GB

Country of Publication GB

Publication Date May 15th, 2008

Print length 256 Pages

Weight 498 grams

Product Classification: Sociology: work & labour Sociology: work and labour Public administration Public administration / Public policy Hospitality and service industries Service industries

KSh 42,300.00

Currently unavailable 0 in stock

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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Get Emotional Labor by Mary E. Guy, Meredith A. Newman at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has 256 pages.