Empowerment: HR Strategies for Service Excellence
Book Details
Format
Paperback / Softback
ISBN-10
0750652446
ISBN-13
9780750652445
Publisher
Taylor & Francis Ltd
Imprint
Butterworth-Heinemann Ltd
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jun 19th, 2001
Print length
320 Pages
Weight
482 grams
Dimensions
23.40 x 15.70 x 1.80 cms
Product Classification:
Personnel & human resources management
Ksh 4,850.00
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Presents managers and students the importance of empowerment as part of human resource strategy. This book provides a perspective of this established management technique, identifying factors that will lead to a win: win situation for all concerned. It uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants.
''Empowerment: HR strategies for service excellence'' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
''Empowerment: HR strategies for service excellence'' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
''Empowerment: HR strategies for service excellence'' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
Get Empowerment: HR Strategies for Service Excellence by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages.
