Exits, Voices and Social Investment : Citizens’ Reaction to Public Services
Book Details
Format
Paperback / Softback
Book Series
Theories of Institutional Design
ISBN-10
1107484189
ISBN-13
9781107484184
Publisher
Cambridge University Press
Imprint
Cambridge University Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 1st, 2015
Print length
206 Pages
Weight
348 grams
Dimensions
22.80 x 15.10 x 2.80 cms
Ksh 5,800.00
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Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.
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