Fixing Healthcare : Building Social Capital to Address Crisis, Complexity, and Change

Data-driven strategies for building trust and transforming healthcare organizations In Fixing Healthcare: Building Social Capital to Address Crisis, Complexity, and Change, Chief Medical Officer at Press Ganey Dr. Thomas H. Lee delivers actionable strategies for implementing social capital principles across organizations to solve the biggest challenges healthcare faces today. Drawing from Press Ganey's databases of billions of survey responses from patients and employees, Lee demonstrates how leading institutions have achieved measurable improvements in safety, quality, and workforce retention through targeted organizational transformation. Lee addresses the specific challenges healthcare leaders face daily, from building trust amidst complexity to improving patient experience and employee engagement. Case studies from leading healthcare organizations reveal how social capital initiatives yield tangible business results. This evidence-based approach provides the investment case for leaders seeking proven frameworks for organizational change. Readers will also find: Detailed implementation strategies for building social capital principles across departments, teams, and entire healthcare systemsEvidence-based frameworks for addressing post-pandemic workforce challenges and transitioning to value-based care modelsCase studies demonstrating measurable improvements in patient safety, care quality, and staff retention at leading institutionsPractical solutions for building and maintaining trust during periods of crisis, complexity, and organizational changeData-driven approaches proving that social capital investments deliver quantifiable returns on organizational performance Essential for healthcare executives, administrators, physician leaders, and quality improvement professionals, Fixing Healthcare provides the evidence-based frameworks and practical strategies needed to build high-trust organizations that deliver better outcomes for patients and the workforce alike.