From Questions to Process Improvement: Mastering Process Mining Methods

In this book, we offer a comprehensive and structured guide through the various stages of a process mining initiative. By initiative, we mean a substantial effort to leverage process mining techniques and tools for the analysis and potential improvement of business processes. As such, the book encompasses everything from the initial setup of the initiative to the translation of the analysis results to process improvement. Each phase is supported with methodical approaches grounded in research findings to support organizations in becoming more proficient in their process mining activities. Finally, it will also discuss how an organization can establish process mining as its own capability with the help of a maturity model. With a strong emphasis on practical applications, this book goes beyond mere methodical support. Every chapter presents at least one real-world application, illustrating the principles with concrete examples and use cases from the public and private sector. This approach not only enhances the learning experience but also provides readers with tangible insights into how process mining can effectively be implemented and leveraged in real business scenarios. This book will be an essential resource for anyone looking to harness the power of process mining to transform business operations, offering a blend of insightful research and practical, hands-on guidance for successfully executing process mining initiatives.