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Gemba Walks for Service Excellence

By: Robert Petruska (Author)

Manufacture on Demand

Ksh 8,900.00

Format: Paperback or Softback

ISBN-13: 9781439886748

Publisher: Taylor & Francis Inc

Publication Date: Jun 25th, 2012

Weight: 406 grams

Dimension: 27.90 x 21.50 x 0.60 cms

Category: Production & quality control management

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This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska

Get Gemba Walks for Service Excellence by Robert Petruska at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Inc and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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