Handbook of Public Quality Management
Book Details
Format
Hardback or Cased Book
Book Series
Public Administration and Public Policy
ISBN-10
0824704150
ISBN-13
9780824704155
Publisher
Taylor & Francis Inc
Imprint
Routledge
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Mar 22nd, 2001
Print length
892 Pages
Weight
1,769 grams
Ksh 66,600.00
Werezi Extended Catalogue
0 in stock
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Exploring a variety of methods for improving the economic performance of organizations, this text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It responds to the mandate for high performance and increased productivity.
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
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