Hong Kong: Competence, Character and Care (3Cs) in Service Leadership Under the Service Economy

It has been argued that facing the volatile, uncertain, complex and ambiguous world, young people should develop more intrapersonal and interpersonal competences. In particular, for young people in the service economy, they should have 3Cs – competence, character and care. For competence, besides knowledge, young people should have competence in different domains, including physical, psychological, social and spiritual domains. For character, it is very important in the service economy because integrity and trustworthiness are important components when one provides service. Finally, empathy and love as integral components of care are important attributes of service provision. This book reflects on the possible strategies that can be used to enhance youth development, particularly service leadership qualities. Nurturance of service leadership qualities is particularly essential in the era with digital technology disruption.