How May I Serve You
Book Details
Format
Paperback / Softback
ISBN-10
1914180062
ISBN-13
9781914180064
Publisher
Sold Out Publishing
Imprint
Sold Out Publishing
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 1st, 2023
Print length
120 Pages
Weight
394 grams
Dimensions
19.10 x 26.00 x 1.40 cms
Product Classification:
Society & culture: general
Ksh 6,300.00
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How May I Serve You is a collection of live-chat conversations with Saadia Abbasi and Malik Ayaz, two customer service agents based in Pakistan and outsourced by UK companies. It brings physicality to what we all experience during online interactions, putting participants in the position of the “other” and emphasizing the human and social elements of digital engagement. The discussions range from the structure of call centres and cubicles to online identity and the dynamic of technolonialism that arises from outsourcing systems.
How May I Serve You is a collection of live-chat conversations with Saadia Abbasi and Malik Ayaz, two customer service agents based in Pakistan and outsourced by UK companies. It brings physicality to what we all experience during online interactions, putting participants in the position of the “other” and emphasizing the human and social elements of digital engagement. The discussions range from the structure of call centres and cubicles to online identity and the dynamic of technolonialism that arises from outsourcing systems.
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