How to Deal with Difficult People : Fast, Effective Strategies for Handling Problem People
6 Revised edition
by
Roy Lilley
Book Details
Format
Paperback / Softback
Book Series
Creating Success series
ISBN-10
1398621609
ISBN-13
9781398621602
Edition
6 Revised edition
Publisher
Kogan Page Ltd
Imprint
Kogan Page Ltd
Country of Manufacture
GB
Country of Publication
GB
Publication Date
May 3rd, 2025
Print length
168 Pages
Weight
224 grams
Dimensions
13.80 x 21.60 x 1.10 cms
Ksh 2,350.00
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Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
<p><b>Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.</b><br><br>From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.<br><br><b><i>Dealing with Difficult People</i></b> shows you how to manage bullies, manipulators and complainers with practical techniques and real-life examples. Updated for today's workplaces, this sixth edition by <b>Roy Lilley</b> helps you defuse tension, stay professional and get the best out of even the toughest personalities.</p>
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