How to Get Things Right : A Guide to Finding and Fixing Service Delivery Problems

Name: How to Get Things Right
Brand: Springer Nature Switzerland AG
SKU: 9783030140878
Price: 5400 KES
Availability: OutOfStock
ISBN: 9783030140878

2019 ed.

by Tamila Mgaloblishvili

Book Details

Format Hardback

Book Series IESE Business Collection

ISBN-10 3030140873

ISBN-13 9783030140878

Edition 2019 ed.

Publisher Springer Nature Switzerland AG

Imprint Springer Nature Switzerland AG

Country of Manufacture GB

Country of Publication GB

Publication Date Jun 27th, 2019

Print length 188 Pages

Weight 508 grams

Dimensions 16.20 x 24.10 x 2.20 cms

Product Classification: Management of specific areas Hospitality and service industries Service industries Industrial applications of scientific research & technological innovation Industrial applications of scientific research and technological innovation

KSh 5,400.00

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In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:

Explore hidden capacity
Implement new ideas by transforming pop-ups into prototypes
Discover knowledge pills to accelerate learning
Develop service modules and problem tracks
Put problem solving at the heart of excellent service delivery

Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right.

Get How to Get Things Right by Tamila Mgaloblishvili at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Springer Nature Switzerland AG and it has 188 pages.