Hyper-Automation, AI and Business Processes

This book offers readers a comprehensive understanding of how hyper-automation and AI are revolutionising business processes. Each chapter delves into a specific domain or challenge, moving from strategic concepts to practical applications, offering a balanced perspective that is both forward-looking and grounded in current realities.

In the age of digital disruption, companies worldwide are embracing hyper-automation and artificial intelligence to transform their operations and gain a competitive edge. Effective implementation of these technologies can lead to precise decision-making, service personalisation, process optimisation, and product innovation. However, success in this area demands a well-crafted strategy, a shift in organisational culture, and continuous development of digital skills. This book offers readers a comprehensive understanding of how hyper-automation and AI are revolutionising business processes. Through insightful analysis and practical frameworks, this edited collection explores how technologies can enable end-to-end digital transformation in human resources, marketing, product quality control, risk control, due diligence, and accounting. Each chapter rigorously delves into a specific domain or challenge, moving from strategic concepts to practical applications and considerations, offering a balanced perspective that is both forward-looking and grounded in current realities. This book will appeal to researchers and academics from a range of fields, including technology and innovation management, AI, strategic management, and operations management.