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Improving Service Quality in the Global Economy

By: USA) Milakovich Florida Coral Gables Michael (University of Miami (Author)

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Ksh 28,800.00

Format: Hardback or Cased Book

ISBN-13: 9780849338199

Publisher: Taylor & Francis Ltd

Publication Date: Aug 3rd, 2005

Weight: 960 grams

Dimension: 24.30 x 16.30 x 2.60 cms

Category: Production & quality control management

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Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.

Get Improving Service Quality in the Global Economy by Michael (University of Miami, Coral Gables, Florida, USA) Milakovich at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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