Inbetweeners : How to Translate Tech into Customer Value in the AI Era

This book introduces the role of "Inbetweeners" in bridging the gap between technical teams and business stakeholders. It examines organizational challenges, explores Agentic AI's impact, and provides frameworks for effective cross-functional collaboration.

This book addresses the orchestration gap between technical excellence and business value delivery in technology organizations. It introduces the concept of "Inbetweeners"—professionals who bridge the divide between engineering teams and commercial stakeholders. The text examines organizational challenges including technological complexity, siloed structures, and misaligned incentives. Addresses the critical gap between technical teams and business stakeholders in technology organizations through the concept of "Inbetweeners"Examines the organizational challenges created by technological complexity and proposes practical frameworks for bridging the tech-sales divideExplores the impact of Agentic AI on product development, organizational structures, and future career paths in technology sectorsPresents a Translation Framework for effective communication and value delivery across organizational silosProvides actionable strategies for hiring, retaining, and incentivizing professionals who can navigate between technical and commercial domainsThis title has been co-published with Professional Publishing Finland. T&F does not sell or distribute the print editions in Finland.