Information Technology in the Service Society : A Twenty-First Century Lever
Book Details
Format
Paperback / Softback
ISBN-10
0309048761
ISBN-13
9780309048767
Publisher
National Academies Press
Imprint
National Academies Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 1st, 1994
Print length
288 Pages
Weight
476 grams
Dimensions
22.90 x 15.20 x 2.50 cms
Ksh 20,500.00
Publisher Out of Stock
0 in stock
Delivery Location
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Quality
Fast
Examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have implemented information technology, examining the impact of management actions and styles on the perceived benefits of information technology in services.
Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.
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