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Integrating Total Quality Management in a Library Setting

By: Susan Jurow (Author) , Susan Barnard (Author)

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Ksh 17,550.00

Format: Paperback or Softback

ISBN-13: 9781560244646

Publisher: Taylor & Francis Inc

Publication Date: Aug 19th, 1993

Dimension: 22.90 x 15.20 x 40.00 cms

Category: Library, archive & information management

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This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services.

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