Intelligent Automation in Digital Transformation Strategy : Building IA Programs in the Agentic AI Era

Intelligent Automation for Digital Transformation is a comprehensive guide for business leaders, executives, and automation professionals, exploring how Intelligent Automation (IA) has evolved from traditional Robotic Process Automation (RPA) to become a powerful catalyst in Digital Transformation. In today’s rapidly changing business environment, IA offers far more than task automation; it is a strategic enabler that drives operational excellence, customer experience, and innovation.

This book begins with the fundamentals of IA and its progression from simple, rule-based RPA to advanced IA, incorporating AI-driven technologies like Machine Learning, Generative AI, and Agentic AI. These emerging technologies empower organizations to tackle more complex processes, enabling intelligent decision-making and enhanced customer interactions. However, with increased complexity comes the necessity for robust governance and alignment with broader business objectives—a primary focus of this book.

Readers will discover actionable frameworks and governance models designed to support the development and sustainability of IA programs at scale. The book provides a structured roadmap to establish an IA Center of Excellence (CoE), ensuring that automation efforts align with the organization’s Digital Transformation goals. By integrating governance processes, risk management, and best practices, this guide enables companies to build IA initiatives that are resilient, compliant, and strategically impactful.

Through real-world case studies, insights into IA’s latest advancements, and a clear approach to implementation, this book demystifies the journey to becoming a digitally native organization. It’s an essential resource for those looking to harness the full potential of IA to transform their businesses, stay competitive, and navigate the complexities of today’s digital landscape.

What You Will Learn

How organization can shift from traditional Robotic Process Automation (RPA) to advanced IA

How to to create more agile, resilient, and future-ready enterprises

Integrate emerging technologies such as Generative AI and Agentic AI into automation strategies

Who This Book is For

Leaders responsible for shaping their organization’s long-term strategy and digital innovation agenda, digital transformation and automation leaders, IT and operations professionals, financial services, healthcare, and other regulated industries, consultants and advisors in digital strategy