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IT Service Management : Support for your ITSM Foundation exam - 3 New edition

By: (Author) Aidan Lawes , (Author) Ernest Brewster , (Author) John Sansbury , (Author) Richard Griffiths

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Ksh 6,300.00

Format: Paperback / Softback

ISBN-10: 1780173180

ISBN-13: 9781780173184

Edition: 3 New edition

Publisher: BCS Learning & Development Limited

Imprint: BCS, The Chartered Institute for IT

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Mar 21st, 2016

Print length: 226 Pages

Weight: 406 grams

Dimensions (height x width x thickness): 17.30 x 24.60 x 1.30 cms

Product Classification: Information technology industries
Information technology: general issues
Maintenance & repairs
Network management

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Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.
Whether you''re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Get IT Service Management by at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by BCS Learning & Development Limited and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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