Itil : A Pocket Guide
Book Details
Format
Paperback / Softback
ISBN-10
9401804397
ISBN-13
9789401804394
Publisher
Van Haren Pub
Imprint
Van Haren Pub
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jul 2nd, 2019
Print length
180 Pages
Weight
172 grams
Dimensions
12.10 x 16.40 x 2.00 cms
Ksh 3,000.00
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'The ITIL pocket guides of Van Haren Publishing are since long
recognized as the industry classic guide on the topic of ITIL, in many
languages. Over the years this authoritative guide has earned its place
on the bookshelves and in the briefcases of industry experts as they
implement best practices within their organizations.
recognized as the industry classic guide on the topic of ITIL, in many
languages. Over the years this authoritative guide has earned its place
on the bookshelves and in the briefcases of industry experts as they
implement best practices within their organizations.
''The ITIL pocket guides of Van Haren Publishing are since long
recognized as the industry classic guide on the topic of ITIL, in many
languages. Over the years this authoritative guide has earned its place
on the bookshelves and in the briefcases of industry experts as they
implement best practices within their organizations.
This pocket guide will provide readers with an understanding of the
ITIL 4 service management framework, by:
understanding the key concepts of service management
understanding how the seven ITIL guiding principles can help an
organization adopt and adapt service management
understanding the four dimensions of service management
understanding the purpose and components of the ITIL service
value system
understanding the six activities of the service value chain, and how
they interconnect
knowing the purpose and key terms of 15 of the 34 ITIL practices
understanding seven of these 15 ITIL practices in detail
All exam requirements for the ITIL 4 Foundation exam are covered
in this pocket guide. It also provides support for everyone who has
knowledge of previous ITIL editions and is looking for a bridge to
the new edition. ITIL 4 took a big leap into the modern world of IT
service management, covering the latest principles and practices in
a customer-focused, service-centric way, enabling Agile principles for
maximum support of any business.
recognized as the industry classic guide on the topic of ITIL, in many
languages. Over the years this authoritative guide has earned its place
on the bookshelves and in the briefcases of industry experts as they
implement best practices within their organizations.
This pocket guide will provide readers with an understanding of the
ITIL 4 service management framework, by:
understanding the key concepts of service management
understanding how the seven ITIL guiding principles can help an
organization adopt and adapt service management
understanding the four dimensions of service management
understanding the purpose and components of the ITIL service
value system
understanding the six activities of the service value chain, and how
they interconnect
knowing the purpose and key terms of 15 of the 34 ITIL practices
understanding seven of these 15 ITIL practices in detail
All exam requirements for the ITIL 4 Foundation exam are covered
in this pocket guide. It also provides support for everyone who has
knowledge of previous ITIL editions and is looking for a bridge to
the new edition. ITIL 4 took a big leap into the modern world of IT
service management, covering the latest principles and practices in
a customer-focused, service-centric way, enabling Agile principles for
maximum support of any business.
Get Itil by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Van Haren Pub and it has pages.
