Keeping Score : Using the Right Metrics to Drive World Class Performance
Book Details
Format
Paperback / Softback
ISBN-10
1563273551
ISBN-13
9781563273551
Publisher
Taylor & Francis Inc
Imprint
Productivity Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Oct 30th, 2006
Print length
224 Pages
Weight
344 grams
Dimensions
22.70 x 15.20 x 1.20 cms
Product Classification:
Production & quality control managementEngineering: generalOther manufacturing technologies
Ksh 6,300.00
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In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future.
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
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