Knowledge Manager''s Handbook : A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

Design and implement a sustainable knowledge management framework with practical guidance from the internationally recognised standard ISO 30401.

<p><b>WINNER:</b> CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category<br><br>The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. <b><i>The Knowledge Manager's Handbook</i></b> takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.<br><br> This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, <b><i>The Knowledge Manager's Handbook </i></b>is the end-to-end guide to making a sustainable change in the knowledge management culture.</p>