Libraries and Key Performance Indicators : A Framework for Practitioners
by
Leo Appleton
Book Details
Format
Paperback / Softback
Book Series
Chandos Information Professional Series
ISBN-10
0081002270
ISBN-13
9780081002278
Publisher
Elsevier Science & Technology
Imprint
Chandos Publishing (Oxford) Ltd
Country of Manufacture
NL
Country of Publication
GB
Publication Date
Jul 29th, 2017
Print length
164 Pages
Weight
278 grams
Dimensions
22.90 x 15.40 x 0.90 cms
Product Classification:
Library & information sciencesInterdisciplinary studies
Ksh 9,900.00
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Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.
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