Library Service Design : A LITA Guide to Holistic Assessment, Insight, and Improvement

Name: Library Service Design
Brand: Bloomsbury Publishing Plc
SKU: 9781442263840
Price: 9000 KES
Availability: OutOfStock
ISBN: 9781442263840

by Annie Downey , Joe J. Marquez

Book Details

Format Paperback / softback

Book Series LITA Guides

ISBN-10 1442263849

ISBN-13 9781442263840

Publisher Bloomsbury Publishing Plc

Imprint Rowman & Littlefield

Country of Manufacture US

Country of Publication GB

Publication Date Jul 8th, 2016

Print length 156 Pages

Weight 246 grams

Dimensions 15.40 x 22.70 x 1.40 cms

Product Classification: Library & information services Library and information services Archiving, preservation & digitisation Archiving, preservation and digitization

KSh 9,000.00

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Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.

Get Library Service Design by Annie Downey, Joe J. Marquez at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Bloomsbury Publishing Plc and it has 156 pages.