Management by Measurement : Designing Key Indicators and Performance Measurement Systems
Softcover reprint of hardcover 1st ed. 2007
Book Details
Format
Paperback / Softback
ISBN-10
3642092276
ISBN-13
9783642092275
Edition
Softcover reprint of hardcover 1st ed. 2007
Publisher
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint
Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Country of Manufacture
DE
Country of Publication
GB
Publication Date
Oct 15th, 2010
Print length
242 Pages
Weight
406 grams
Dimensions
15.50 x 23.40 x 1.90 cms
Ksh 16,200.00
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Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success.
Quality and process indicators.- Indicators criticalities and curiosities.- The condition of uniqueness in process representation.- Performance indicators properties.- Designing a performance measurement system.- Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.
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