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Managing Innovation
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Managing Innovation : Cases from the Services Industries

by National Academy of Engineering

Book Details

Format Paperback / Softback
ISBN-10 030903891X
ISBN-13 9780309038911
Publisher National Academies Press
Imprint National Academies Press
Country of Manufacture GB
Country of Publication GB
Publication Date Jan 1st, 1988
Print length 224 Pages
Weight 301 grams
Dimensions 22.90 x 15.20 x 2.50 cms
Product Classification: Research & development managementResearch and development management
Ksh 26,650.00
Publisher Out of Stock 0 in stock

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Presents case histories that focus on service industries and the technologies that drive them. This book covers innovations, such as Federal Express's system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobiles, the New York Stock Exchange's development of electronic trading, and more.

This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express''s advanced system for package tracking, Citicorp''s development of the Automated Teller Machine, AT&T''s experience with mobile telephones, Bell & Howell''s introduction of an automated automotive parts catalog, and the New York Stock Exchange''s development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.

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