Mastering Civility : A Manifesto for the Workplace
Book Details
Format
Paperback / Softback
ISBN-10
1478947896
ISBN-13
9781478947899
Publisher
Little, Brown & Company
Imprint
Hachette Audio
Country of Manufacture
US
Country of Publication
GB
Publication Date
Dec 29th, 2016
Print length
240 Pages
Weight
224 grams
Dimensions
14.00 x 27.20 x 1.70 cms
Product Classification:
Business strategyBusiness innovation
Ksh 2,900.00
Werezi Extended Catalogue
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From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility.
"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn''t put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule
"A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can''t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
"A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can''t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
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