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Measuring Business Excellence

By: (Author) Gopal K. Kanji

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Ksh 27,000.00

Format: Hardback or Cased Book

ISBN-10: 0415258227

ISBN-13: 9780415258227

Series: Routledge Advances in Management and Business Studies

Publisher: Taylor & Francis Ltd

Imprint: Routledge

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Dec 20th, 2001

Print length: 256 Pages

Weight: 566 grams

Product Classification: Quality Assurance (QA) & Total Quality Management (TQM)

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This book introduces the principles of Total Quality Management (TQM), and establishes their use in Measuring business excellence in an organizational environment.
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

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