Modern Industrial Services : A Cookbook for Design, Delivery, and Management
2021 ed.
Book Details
Format
Hardback or Cased Book
Book Series
Springer Texts in Business and Economics
ISBN-10
3030805107
ISBN-13
9783030805104
Edition
2021 ed.
Publisher
Springer Nature Switzerland AG
Imprint
Springer Nature Switzerland AG
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Sep 4th, 2021
Print length
202 Pages
Weight
498 grams
Dimensions
16.30 x 24.20 x 2.10 cms
Ksh 8,100.00
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This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms.
1. Understanding the Barriers That Slow Firms Shifting from Products to Services.- 2. Overcoming the Barriers to Service Excellence.- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.
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