Modern Industrial Services : A Cookbook for Design, Delivery, and Management
2022 ed.
Book Details
Format
Paperback / Softback
Book Series
Springer Texts in Business and Economics
ISBN-10
3030805131
ISBN-13
9783030805135
Edition
2022 ed.
Publisher
Springer Nature Switzerland AG
Imprint
Springer Nature Switzerland AG
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Sep 5th, 2022
Print length
202 Pages
Weight
362 grams
Dimensions
23.30 x 15.60 x 1.50 cms
Ksh 6,300.00
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This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms.
This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
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