Moments of Truth
by
Jan Carlzon
Book Details
Format
Paperback / Softback
ISBN-10
0060915803
ISBN-13
9780060915803
Publisher
HarperCollins Publishers Inc
Imprint
Harper Business
Country of Manufacture
US
Country of Publication
GB
Publication Date
Mar 29th, 2001
Print length
160 Pages
Weight
128 grams
Dimensions
16.10 x 20.00 x 1.00 cms
Product Classification:
Management & management techniques
Ksh 1,800.00
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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.
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