Ombudsmen at the Crossroads : The Legal Services Ombudsman, Dispute Resolution and Democratic Accountability
1st ed. 2017
Book Details
Format
Hardback or Cased Book
ISBN-10
1137584459
ISBN-13
9781137584458
Edition
1st ed. 2017
Publisher
Palgrave Macmillan
Imprint
Palgrave Macmillan
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Feb 1st, 2017
Print length
117 Pages
Weight
302 grams
Dimensions
22.10 x 15.50 x 1.40 cms
Product Classification:
EuropeCommunication studiesPolitics & governmentPolitics and governmentPolitical structure & processesPolitical structure and processesPublic administrationPublic administration / Public policyLaws of Specific jurisdictionsLaws of specific jurisdictions and specific areas of law
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This book charts the evolution of the Legal Services Ombudsman for England and Wales. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution.
This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman''s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ''third way'' between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.
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