People Love You : The Real Secret to Delivering Legendary Customer Experiences
by
Jeb Blount
Book Details
Format
Hardback or Cased Book
Book Series
Jeb Blount
ISBN-10
1118433246
ISBN-13
9781118433249
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
US
Country of Publication
GB
Publication Date
Jan 25th, 2013
Print length
192 Pages
Weight
376 grams
Dimensions
22.30 x 14.30 x 1.80 cms
Product Classification:
Business & management
Ksh 3,400.00
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What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember.
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