Performance Hubs : Engaging Teams in Focused Continuous Improvement

The issue of minority ethnic groups'' experiences of the criminal justice process, and in particular whether they are subject to disadvantageous treatment, has received much attention in recent years following high-profile events such as the publication of the Macpherson report in 1999 and the riots involving British-born Asian youths in northern towns in 2001. At the same time there has been a burgeoning body of research evidence about the needs and experiences of minority ethnic offenders, the behaviour of racially motivated offenders, and concern with ''What Works'' to reduce recidivism by members of both groups. This book reviews this field, drawing upon the largest study of minority ethnic probationers ever conducted in Europe, and seeks to understand the ''stark contrast between the experience of white and black minority ethnicpeople in some areas of the criminal justice system''. Part 1 of the book sets out the context of recent policy, research and practice initiatives; Part 2 focuses on the needs and experiences of minority ethnic offenders; Part 3 discusses aspects of recent practice and policy; Part 4 reviews conclusions and the way forward. Race and Probation also contributes to the wider debate about race and crime. The lessons learned will be of key importance as new arrangements linked to NOMS (National Offender Management Service) come in to place. It will be essential reading forprobation trainees and students of criminal justice, for probation practitioners and managers, and for academics and researchers in the field.

A must-read for all managers, leaders, and change agents, Performance Hubs: Engaging Teams in Focused Continuous Improvement supplies a proven system for engagement that allows teams to use their own data, understand the need for performance improvement, and drive improvements at their own level. Highlighting common pitfalls in improvement initiatives, it provides the tools to help you avoid the disinterested cultural response to improvement efforts that is all too common in organizations suffering from initiative overload.The book details a comprehensive solution to help all employees visualize operational performance. It explains how to cascade the right metrics across all levels of your business to trigger the appropriate use of Lean/Six Sigma tools and techniques into strategic process areas. Demonstrating how to link all continuous improvement activities to address the key issues affecting performance, the book:Explains what a performance hub is and provides the clarity needed for full organizational deploymentDescribes the four key headings under which a performance hub is configuredFollows the natural implementation sequence of events for successful deployment of Performance HubsIncludes Top Tips in each chapter to aid in smooth implementation and to enable sustained resultsThis book and electronic tool kit available on the book''s page at https://www.crcpress.com/9781439861349 provide all the working documents including project management aids, templates, and slides you and your teams will need to get started. Clarifying how to make continuous improvement a daily habit across all segments of your organization, the authoritative advice provided in these pages will help you align all improvement activities with the current and future needs of your business.