Postal Services in the Digital Age
Book Details
Format
Hardback or Cased Book
Book Series
Global E-Governance Series
ISBN-13
9781614993940
Publisher
IOS Press
Imprint
IOS Press,US
Country of Manufacture
US
Country of Publication
GB
Publication Date
Jun 1st, 2014
Print length
200 Pages
Weight
510 grams
Dimensions
24.70 x 16.30 x 1.80 cms
Product Classification:
Postal & telecommunications industries
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In recent years, the postal sector has undergone radical changes, which have primarily been driven by operational and technological developments. Not only has the advent of Information and Communication Technology (ICT) added competition to the market, but it has also provided ample opportunity for the broadening and improvement of services and product range. This book deals with the challenges faced by the postal sector in the digital age, and with the vast opportunities that technological advancements offer postal operators with regard to developing new business solutions and services tailored to the needs of their customers. It provides an analysis of these opportunities and identifies the ways in which postal operators might benefit from the digital age and new market requirements. The book is divided into three main parts: various digital dimensions; e-commerce challenges; and opportunities for partnership with governments. A final chapter discusses the developments described in the book and the views and ideas of the authors. The book will be of interest to all those responsible for developing and running postal services, as well as to anyone affected by the changes which have already taken place or the possibilities opening up for new and improved services.
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