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Principles of Total Quality
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Principles of Total Quality

by Joel E. Ross , Vincent K. Omachonu

Book Details

Format Hardback or Cased Book
ISBN-10 1574443267
ISBN-13 9781574443264
Publisher Taylor & Francis Inc
Imprint CRC Press Inc
Country of Manufacture GB
Country of Publication GB
Publication Date May 27th, 2004
Print length 512 Pages
Weight 1,110 grams
Product Classification: Quality Assurance (QA) & Total Quality Management (TQM)
Ksh 21,600.00
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Quality has evolved from a concept into a strategy for long-term viability. This book explains this strategy for both the service and manufacturing sectors. It addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance.
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.

The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

Get Principles of Total Quality by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Inc and it has pages.

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