Profit at the Bottom of the Ladder : Creating Value by Investing in Your Workforce
Book Details
Format
Hardback or Cased Book
ISBN-10
1422123111
ISBN-13
9781422123119
Publisher
Harvard Business Review Press
Imprint
Harvard Business Review Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
May 12th, 2010
Print length
288 Pages
Weight
542 grams
Dimensions
23.90 x 19.00 x 2.60 cms
Product Classification:
Management & management techniquesPersonnel & human resources management
Ksh 4,300.00
Re-Printing
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Quality
Fast
Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable. This book overturns these assumptions. It demonstrates that lower-skilled employees in call centers, repair services, product assembly aren't expendable.
Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable.
In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working conditions.
She also demonstrates that lower-skilled employees - in call centers, repair services, product assembly - aren''t expendable. They can determine 90 percent of companies'' profitability. High performers positively shape customers'' perceptions of businesses, driving satisfaction and loyalty.
To attract, train, and retain top-caliber people in these roles, you must enhance working conditions, creating a system in which your company and its employees profit together. Profit at the Bottom of the Ladder shows what works - from stock options for bakers to flexibility for factory workers to career tracks in call centers.
Featuring cases from companies around the globe - including a leading concrete manufacturer in India, a top European pharmaceutical firm operating in China, and successful U.S. manufacturers - this book shows how real organizations are excelling financially by strengthening frontline employees'' working conditions.
In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working conditions.
She also demonstrates that lower-skilled employees - in call centers, repair services, product assembly - aren''t expendable. They can determine 90 percent of companies'' profitability. High performers positively shape customers'' perceptions of businesses, driving satisfaction and loyalty.
To attract, train, and retain top-caliber people in these roles, you must enhance working conditions, creating a system in which your company and its employees profit together. Profit at the Bottom of the Ladder shows what works - from stock options for bakers to flexibility for factory workers to career tracks in call centers.
Featuring cases from companies around the globe - including a leading concrete manufacturer in India, a top European pharmaceutical firm operating in China, and successful U.S. manufacturers - this book shows how real organizations are excelling financially by strengthening frontline employees'' working conditions.
Get Profit at the Bottom of the Ladder by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Harvard Business Review Press and it has pages.
